Every casino says it pays. The question is what happens when you win and ask for the money. Of the 31 casinos we rate, 11 have documented third-party complaint data in our reviews, and this page collects all of it in one place, attributed to the platform that published it. The finding that matters most is not a ranking: the two most-cited independent sources flatly contradict each other on the same brands. Casino Guru rates Winnita 7.4/10 “above average” while recording 56 complaints against it. Trustpilot puts MyBookie at 1.5/5 while Casino Guru puts it at 7.9/10. If you have been choosing a casino by one safety score, you have been reading half the file.
Last updated 8 September 2026. Third-party scores are snapshots and move over time. Every figure below is quoted from our own review of that operator, with the source named. Where we hold no data, the cell is empty and the reason is stated further down — we do not fill gaps with plausible numbers.
The Tracker: What Each Source Says
Ordered by our own rating, highest first. An empty cell means we hold no figure from that platform — not that the platform is silent.
| Casino | Our rating | Casino Guru | Trustpilot | AskGamblers | The documented pattern |
|---|---|---|---|---|---|
| Stake | 4.4 | — | High volume, consistent record of paying | — | Curaçao licence, so weak recourse by design; KYC mandatory |
| Roobet | 4.0 | 7.9/10 safety index | — | ~7.0/10, ~74% of complaints resolved | A 74% resolution rate is below average: recourse is not guaranteed |
| Red Dog | 3.8 | — | Fee-free policy is its most praised feature | — | One player reported a $2,500 wire arriving as exactly $2,500 |
| RocketPlay | 3.4 | — | — | 8.8 across 1,600+ reviews | Same-day e-wallet payouts confirmed by reviewers; SBC award 2023 |
| 20bet | 3.3 | — | — | Withdrawal delays; KYC rejected over document language | Friction, not refusal — no pattern of mass payout disputes |
| 1win | 3.2 | 8.3 “High”, not blacklisted, terms “somewhat unfair” | — | Delayed “pending” fiat withdrawals, uncredited deposits, accounts blocked after KYC | Typical processing today is 0–24h; the complaints are historic and many resolved |
| MyBookie | 3.0 | 7.9/10 above average | 1.5/5 across ~600 reviews | — | Retroactive wagering enforcement; Michigan cease-and-desist, January 2025 |
| Vox Casino | 2.9 | 39 complaints | Heavy one-star volume alleging non-payment | — | Withdrawals held under repeated “account review”; CasinosInCanada 2.9 “Doubtful” (#871) |
| Winnita | 2.5 | 7.4/10 — alongside 56 complaints, 23 rejected | 3.2/5 across ~744 reviews, 41% one-star | — | Licence unclear and ownership undisclosed; complaints report 36–50 day holds |
| NV Casino | 2.5 | Significant complaints and a large volume of “black points”; its own analyst advises steering clear | 1.7/5 across ~99 reviews, ~84% one-star | A live complaint: ~C$18,000 unpaid for two weeks | Fees requested to “unblock” a withdrawal — see below |
| 1xBet | 2.0 | Recurring payout disputes and account closures | — | Recurring payout disputes and account closures | A regulatory fine and multiple national blacklists |
The Safety-Index Paradox
Line up three rows and the problem with single-score shopping becomes obvious.
- Winnita — Casino Guru safety index 7.4/10, described as above average. The same platform records 56 complaints, 23 of them rejected, several unresolved and involving withheld winnings. Trustpilot: 3.2/5, with 41% of ~744 reviewers at one star citing non-payment and endless KYC loops. We rate it 2.5.
- MyBookie — Casino Guru 7.9/10, above average. Trustpilot 1.5/5 across roughly 600 reviews. Both describe the same operator in the same year. We rate it 3.0.
- 1win — Casino Guru 8.3, a “High” index, not blacklisted — while the same entry flags its terms as “somewhat unfair.” We rate it 3.2.
A safety index is not a payment record. It weighs licensing, terms, size and responsiveness into one figure, and a large operator with fast support can score well while a queue of unpaid players sits underneath. A 41% one-star share on 744 reviews is a different kind of evidence: it is hundreds of individual people describing the same experience. Neither number is a lie. They are measuring different things, and only one of them is measuring whether you get paid.
The practical rule: use a safety index to rule a casino out, never to rule one in. A low index is a strong negative signal. A high one tells you the paperwork is in order, which is not the same claim as the money arriving.
The One Red Flag That Isn’t a Review Score
Everything above is a matter of degree. This is not. Our NV Casino review records a Casino Guru entry flagging that the operation asked players to pay a fee to “unblock” or process their withdrawals.
That is an advance-fee pattern, and it belongs in a different category from slow payouts or an awkward KYC process. No legitimate casino charges you for the privilege of being paid what you already won. If you are ever asked to send money to release a withdrawal, the answer is no, every time, at any operator — and the request itself is the whole answer about that operator. NV sits at 2.5 in our ratings alongside a 1.7/5 Trustpilot score with roughly 84% one-star reviews, and an AskGamblers complaint from a player whose ~C$18,000 withdrawal went unpaid for two weeks behind repeated KYC demands and cancelled requests.
The pattern to learn from this row, because it repeats at every brand we rate below 3.0: fresh verification demanded only after a win, and a withdrawal frozen under “account review.” Vox’s complaint file describes the same stall recurring across months. Our guide on how to spot a rogue casino works through the rest of the checks.
Advertised Withdrawal Speed Tells You Nothing
We hold an advertised withdrawal time for all 31 casinos we rate. It has almost no relationship to whether people get paid, in either direction.
| Casino | Advertised speed | Our rating |
|---|---|---|
| Stake | Crypto ~4–6 minutes | 4.4 |
| Roobet | Crypto in minutes (~8 min average) | 4.0 |
| SpinBetter | Near-instant to ~15 minutes | 2.8 |
| NV Casino | Hours for small crypto — weeks for large, per complaints | 2.5 |
| Bovada | 24–48 hours (crypto) | 4.7 — our highest |
| Winnita | Complaints report 36–50 days on held payouts | 2.5 |
SpinBetter promises near-instant crypto and sits at 2.8 because its ownership and licensing are not cleanly documented anywhere. Bovada, the highest-rated casino on our site, advertises the slowest crypto payout of that group at 24 to 48 hours. The promise is marketing copy and costs nothing to write.
Look at the Winnita and NV rows again, because those two entries are shaped differently from the rest. Their “speed” is not a promise at all — it is a description of what happened when players asked for real money. The only withdrawal figure worth anything is the one that describes a large cashout that was actually requested. Everything else is a number on a landing page.
The 20 Casinos Not in the Tracker
We rate 31 casinos and 11 are above. The other 20 are absent for one reason: our reviews of them contain no third-party complaint data, so we have nothing to attribute. They are Bovada, Ignition, Cafe Casino, Slots.lv, BetOnline, Wild Casino, Super Slots, SportsBetting.ag, BetUS, Rainbet, WinSpirit, SpinBetter, Grand Mondial, Spin Casino, JackpotCity, Captain Cooks, Ruby Fortune, Luxury Casino, Quatro and Yukon Gold.
An empty complaint file is not a clean one. It means we have not documented complaints, which is a statement about our records and not about the operator. This cuts both ways and we would rather say so: Bovada, the casino we rate highest at 4.7, is in this group. Its record rests on fifteen years of operating history and no confirmed payout fraud, which is a genuine argument — but it is not the same evidence as a resolution rate we can point to. Elsewhere you will find Bovada rows filled with Casino Guru and Trustpilot figures that we cannot reproduce from any source, including two Casino Guru scores that contradict each other. We are not going to publish numbers we cannot stand behind, so its cells stay empty.
For what we can say about all 31, including the reason behind every score, see every casino we rate. For the cashout ceilings that apply whatever a brand’s reputation, see our casino withdrawal limits comparison.
What This Tracker Cannot Tell You
- Complaint volume scales with player count. Roobet has an estimated 350,000 monthly players; a small casino with the same number of complaints is in far worse shape. Rate beats count, which is why Roobet’s 74% resolution rate matters more here than its complaint total.
- Sportsbook disputes land on casino brands. At operators running both, a large share of angry reviews concern sports grading and voided bets rather than casino cashouts. The star rating does not separate them, and neither can we from outside.
- Losing players complain louder. One furious review is noise. The same specific stall reported across months by different people is a pattern. That distinction is the whole method.
- Scores move. Every figure here is a snapshot from our review of that brand. Check the current number before you deposit.
- None of these operators is protected by a strong regulator. A high position in this tracker is relative to other offshore casinos, not equivalent to a state-licensed operator where a regulator can compel payment.
Protecting Yourself Whatever the Score Says
- Complete KYC before your first withdrawal, not after a win. This single step removes the excuse behind most held-payout complaints in this file.
- Test with a small cashout early, while you have little at stake. What you learn costs you nothing.
- Withdraw in crypto where you can. Limits are higher and the fiat rails are where the fees and the multi-week waits live.
- Do not let a balance sit. Money in an offshore account is exposed to that operator’s solvency and goodwill. Take it out.
- Screenshot your balance and the terms you accepted. Retroactive term enforcement appears in this file more than once.
- If a payout is held, file with a free mediation service such as Casino Guru or AskGamblers. Calm, documented complaints resolve far more often than angry support tickets — and the resolution rates in the table above exist because people filed.
- Never pay a fee to release a withdrawal. Not once, not a small one.
The Monkey’s Verdict
The honest summary of this page is that the evidence is thinner than the industry pretends. Eleven of thirty-one brands have third-party complaint data we can attribute. Two of the most-cited platforms disagree by five points out of ten on the same operator. And the sources that look most authoritative — the single-number safety indices — are the ones that told us Winnita was above average while logging 56 complaints against it.
So use this the way we do. Treat a low score as a reason to walk and a high score as no reason to relax. Read the shape of the complaints rather than the count. And weigh the structural facts hardest, because they do not move with a review cycle: an unverifiable licence, undisclosed ownership, percentage withdrawal fees, and any request for money to release your own winnings. Those four appear on the brands at the bottom of this table for a reason, and none of them requires you to trust a star rating.
Frequently Asked Questions
Which offshore casinos actually pay out?
Of the 11 brands where we hold third-party complaint data, Stake has the strongest record - high Trustpilot volume and a consistent history of paying, though on a Curacao licence with weak recourse. Roobet and RocketPlay both carry solid independent scores, with RocketPlay at 8.8 on AskGamblers across 1,600+ reviews and same-day e-wallet payouts confirmed by reviewers. The brands to approach carefully are NV Casino, Winnita, Vox Casino and 1xBet. For the other 20 casinos we rate, we hold no third-party complaint data at all, which is a statement about our records rather than a clean bill of health.
Do lots of complaints mean a casino will not pay?
Not on its own. Complaint volume scales with player count, so the largest operators naturally attract the most - Roobet alone has an estimated 350,000 monthly players. What matters is the resolution rate and the shape of the complaints. Roobet resolves about 74% of them, which is below average and means recourse is not guaranteed. A repeated, specific pattern from different people across months is a signal; a single furious review is noise.
Why do independent casino ratings contradict each other?
Because they measure different things. A safety index weighs licensing, terms, size and responsiveness into one number, so a large operator with fast support can score well while unpaid players wait. Review scores measure what individuals experienced. Casino Guru rates Winnita 7.4 out of 10 as above average while recording 56 complaints against it, 23 rejected; Trustpilot has it at 3.2 out of 5 with 41% of about 744 reviewers at one star. Casino Guru puts MyBookie at 7.9 while Trustpilot has it at 1.5 across roughly 600 reviews. Neither figure is false. Use a safety index to rule a casino out, never to rule one in.
What is the biggest warning sign that a casino will not pay?
Being asked to pay a fee to release your own winnings. Our NV Casino review records a Casino Guru entry flagging exactly that - fees requested to unblock or process withdrawals. That is an advance-fee pattern and it belongs in a different category from slow payouts. No legitimate casino does it. After that, the signals to watch are fresh verification demanded only after a win, withdrawals frozen under repeated account review, an unverifiable licence, undisclosed ownership, and percentage-based withdrawal fees.
Does a fast advertised withdrawal time mean a casino is trustworthy?
No, and our data shows it points nowhere. SpinBetter advertises near-instant crypto payouts and we rate it 2.8 because its ownership and licensing are not cleanly documented. Bovada, the highest-rated casino on our site at 4.7, advertises the slowest crypto payout of the group at 24 to 48 hours. The advertised figure is marketing copy. The only withdrawal time worth anything is one describing a large cashout somebody actually requested - which is why the Winnita entry reads 36 to 50 days.
Is a casino at the top of this tracker safe?
Only relative to other offshore casinos. None of these operators has a strong regulator standing behind it, so recourse depends on the operator's own track record rather than an authority that can compel payment. If you live in a state or province with a regulated market, a licensed operator offers materially better protection than anything on this page.
What should I do if a casino refuses to pay me?
Complete every verification step exactly as asked and document everything with screenshots, including the terms you accepted, because retroactive term enforcement appears in this file more than once. Then file with a free mediation service such as Casino Guru or AskGamblers. Calm, documented complaints resolve far more often than angry support tickets - the resolution rates in our table exist because people filed. Never pay a fee to release a withdrawal, and treat a card chargeback as a last resort.
18+ (21+ where required) · Play responsibly. This page reports third-party complaint data and player accounts as published by the named platforms, and is not an accusation of wrongdoing by any operator. If gambling has stopped being a choice, help in the US is free and confidential on 1-800-MY-RESET (1-800-697-3738), and in Canada on 1-866-531-2600.